Cancellation policy

KAMSAN INVESTMENTS – CANCELLATION POLICY

This policy applies to bookings made directly through the Kamsan Investments website. Bookings made through Airbnb, Booking.com or other platforms follow that platform's cancellation policy.

Standard & weekly stays (under 28 nights)

• Cancel 7 days or more before check-in: full refund.

• Cancel less than 7 days before check-in: 50% refund of the booking amount.

• No-shows and cancellations on or after the check-in date: non-refundable.

Monthly & long stays (28 nights or more)

• Cancel 14 days or more before check-in: full refund.

• Cancel between 7 and 14 days before check-in: 50% refund.

• Cancel less than 7 days before check-in: non-refundable.

Leaving early

If you choose to shorten your stay after check-in, unused nights are not automatically refunded. Any refund will be considered in line with this policy and the circumstances.

Changing your dates

Need different dates? Contact us before cancelling – we'll always try to move your booking, subject to availability and any price difference.

If we have to cancel

In the rare event that your apartment becomes unavailable for reasons beyond our control, we will contact you as soon as possible and offer suitable alternative accommodation or a full refund.

How to cancel

Email info@kamsaninvestments.com or call/WhatsApp 07877 380681 with your booking details. The cancellation date is the date we receive your request. Approved refunds are returned to the original payment method.