KAMSAN INVESTMENTS – BOOKING TERMS & CONDITIONS

By making a direct booking with Kamsan Investments, the lead guest agrees to these Terms & Conditions and our House Rules on behalf of all guests included in the reservation.

1. BOOKINGS & PAYMENT All bookings are subject to availability and confirmation. A booking is confirmed once the required payment has been successfully received and written booking confirmation has been issued. The lead guest must provide accurate contact and booking information and must be at least 18 years old. The total number of guests must not exceed the maximum occupancy of the property or the number declared on the reservation.

2. CANCELLATIONS – STANDARD & WEEKLY STAYS For stays of less than 28 nights: • Cancellations made 7 days or more before the scheduled check-in date will receive a full refund. • Cancellations made less than 7 days before check-in will receive a 50% refund of the booking amount. • No-shows and cancellations on or after the scheduled check-in date are non-refundable.

3. CANCELLATIONS – MONTHLY/LONG STAYS For stays of 28 nights or more: • Cancellations made 14 days or more before check-in will receive a full refund. • Cancellations made between 7 and 14 days before check-in will receive a 50% refund. • Cancellations made less than 7 days before check-in are non-refundable. Where a guest voluntarily shortens their stay after check-in, any refund will be considered in accordance with the applicable cancellation terms and circumstances.

4. ONLINE CHECK-IN Guests are required to complete Kamsan Investments' online check-in process before arrival and provide the information reasonably required to administer and secure the booking. Access information may be withheld until the required check-in process has been completed.

5. GUESTS & OCCUPANCY Only guests included on the reservation are permitted to stay at or use the accommodation unless prior approval has been obtained from Kamsan Investments. Parties, events and unauthorised gatherings are not permitted. The lead guest is responsible for the conduct of all members of their group and for ensuring compliance with these Terms and the House Rules.

6. DAMAGE, LOSS & ADDITIONAL CLEANING Guests are responsible for damage, loss or excessive cleaning reasonably attributable to them or members of their group during the stay, excluding fair wear and tear. Kamsan Investments may seek reimbursement for the reasonable cost of repairing or replacing damaged or missing items and for reasonable additional cleaning costs caused by a breach of the House Rules. Evidence and/or supporting costs may be provided where appropriate. Where a security deposit is required, the amount and conditions will be disclosed before booking or check-in. Costs exceeding any security deposit remain the responsibility of the guest where legally recoverable.

7. HOUSE RULES & SERIOUS BREACHES Guests must comply with the House Rules displayed on our website and any reasonable property-specific instructions provided before or during the stay. Serious breaches — including parties, deliberate property damage, illegal activity, exceeding maximum occupancy, unauthorised guests/pets, or deliberate interference with security or safety equipment — may result in the stay being terminated where reasonably necessary. Any refund following termination will depend on the circumstances, applicable law and losses reasonably incurred by Kamsan Investments.

8. SECURITY & CCTV Some properties use exterior security devices, including Ring video doorbells, for property security, access management and the protection of guests and neighbours. No security camera is installed inside the private accommodation. Guests must not deliberately cover, disable, damage or interfere with security or safety equipment.

9. CHECK-IN & CHECK-OUT Check-in and check-out times are stated in the booking confirmation. Early check-in and late check-out are subject to availability and may carry an additional charge where agreed in advance. Guests who remain beyond the agreed check-out time may be responsible for reasonable additional costs actually incurred as a result.

10. PROPERTY & AVAILABILITY We take reasonable care to ensure property descriptions and photographs accurately represent the accommodation. Minor changes to furnishings, décor or amenities may occur. In the unlikely event that the booked accommodation becomes unavailable due to circumstances beyond our reasonable control, we will contact the guest as soon as reasonably possible and seek an appropriate solution, which may include suitable alternative accommodation or a refund where appropriate.

11. PERSONAL BELONGINGS Guests are responsible for their personal belongings during their stay. Kamsan Investments is not responsible for loss or damage except where responsibility cannot legally be excluded or limited.

12. LIABILITY & CONSUMER RIGHTS Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Nothing in these Terms affects a guest's statutory consumer rights.

13. CONTACT Questions regarding a booking or these Terms can be sent to: Kamsan Investments - info@kamsaninvestments.com